RN
Raquel N

1 reviews | Active since Aug 2021

10 Oct 2025, 13:32

Old Mould Pies

Good day

I am so disgusted that even after I complained about the pie incident all I had was a call from Sibusiso asking for clearer photos no resolution

I then furthermore recieved a call from a Phakiso on a Sunday while being in church no respect and who is suddenly claimed she is the store manager asking me again what transpired, she then told me that she was told I left tge store without speaking to her which when I asked who the manager was I was referred to 2 people. Which someone was protecting someone.

On the 06th October I recieved a call from a regional manager again asking me i should explain what happened, how do one keep explaining this story continously, he also asked me what colour was the mold who the hell ask such questions mold is mold. The same day Phakiso also called and asked me to visit the store to complete a form why was this form not given the day I complained. Who want to travel up and down with my petrol to sort a store issue and not a supplier as the store manager said that they escalated this matter to the supplier. I purchased from Boxers and not a supplier.

I am disgusted that my matter is taken very lightly no empathy shown to a customer.

I guess this is how customers are dealt with.

I want to report this to the health department as this is a health hazard and my family could have been affected.

0
Replies (3)
Boxer Superstores
Boxer Superstores's reply10 Oct 2025, 13:44
Official
 Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve. 
RN
Raquel N's update10 Oct 2025, 14:59
Reviewer Update
This is disgusting Service
Boxer Superstores
Boxer Superstores's reply10 Oct 2025, 15:01
Official
 Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.