1 reviews | Active since Oct 2016
Nonka is the RUDEST customer service agent
Nonka at the money kiosk really needs customer service training because she lacks the basics of it. Doesn't greet back. Gives nasty attitude. Lies about everything. Isn't helpful. Rude for no apparent reason. I waited in a queue for a while and I approached her with so much respect, when I got to her to request a cash withdrawal she said there's no money in her till, I asked if she could open so I can see she refused and rudely told me she doesn't have to prove anything to me I asked if I can try at the other tills she said she doesn't know and continued to call the next customer, I asked if I had to rejoin a queue she said yeah as if she was speaking to small child. Mind you I have already been standing in a queue already, because she refused to help me I had to leave unimpressed with everything that has to do with Boxer because not even the ladies that overheard this offered to help me at their till, instead it seemed like they were all impressed with what that rude *** named Nonka did. It's very unfortunate that grown women like this do not know how to act around customers because they bring their personal issues to work. She belongs in the stock room and not in the front desk. Her attitude is DISGUSTING!!!
Thank you for getting in touch with us. We are terribly sorry to hear about this poor service received from a staff member at our Chris Hani store. We can assure you we have already escalated this to management to investigate as this is not how we pride ourselves on treating our customers.
Management will be in touch with you to resolve this once they have investigated and taken the necessary steps.
Regards
Jade - Boxer
Thank you for getting in touch with us. We are terribly sorry to hear about this poor service received from a staff member at our Chris Hani store. We can assure you we have already escalated this to management to investigate as this is not how we pride ourselves on treating our customers.
Management will be in touch with you to resolve this once they have investigated and taken the necessary steps.
Regards
Jade - Boxer
I need this issue resolved because my family still uses this store and I refuse for them to be subjected to this sort of service.
I need this issue resolved because my family still uses this store and I refuse for them to be subjected to this sort of service.
