No service continues

It's sad to go to town to buy and you have luggage to put at the parcel counter only to find no one to assist but the counter is open to show its operational, went to security at the door for assistance since one cannot go in the shop with parcel, was given someone to assist, when coming out after groceries, the nightmare continues no one available to take my luggage, went back to security I was referred to customer service desk, it was a joke, no one was available. Stood until I decided to go inside parcel counter and took my things and left. What a day spoiled....