AF
Alan F

1 reviews | Active since Mar 2016

11 Mar 2016, 10:10

No change

At 8:45 I bought a product that cost R7.95. I paid R9.00 and only got R1.00 change. When I asked were the 5c change was, I was informed they did not have 5c. When I asked about the reason I was told the banks do not supply them with 5c anymore. My complaint is that firstly the cashier did not inform me that they did not have 5c until I asked, and secondly how many customers are they robbing of 5c. At the end of the day Boxer is *****ing 5c from their clients. The staff say they have brought this up in management meetings but nothing has been done. Either they need to change the pricing to stop misleading customers that price might show 5c cheaper than others, but the client does not get the benefit, as they still are paying that extra 5c. Boxer is cheating the population of South Africa and need to stop with this unfair practise

0
Replies (3)
Boxer Superstores
Boxer Superstores's reply11 Mar 2016, 10:57
Official
Hello alanfitzpatrick,

You concerns have been noted and escalated to Boxer Management within your area. Thank you for taking the time to bring this matter to our attention.

Someone will be in contact with you shortly.

Regards:
Prenella Govender
Communications Manager
AF
Alan F's update17 Jun 2021, 13:39
Reviewer Update
No one has contacted me regarding the above matter. So they will just continue to ***** 5c from each client every day, every hour, every minute.
Boxer Superstores
Boxer Superstores's reply17 Jun 2021, 14:15
Official
Hi Alan, 

We do apologise that no-one got back to you - we were unaware that this was not resolved. We have since changed our pricing so that nothing is .95c - our pricing is rounded off to avoid this. 

regards
Jade Skinner
Digital Supervisor