LOUSY EXCUSES FOR PAYING OUT CAPITEC VOUCHERS

It is really a nightmare to cash out Capitec vouchers at Tsele's Boxer Store in Moletsane (Soweto). On the 6th of January 2023, I visited the store with intention of cashing out a R90 Capitec voucher and after about 30 minites of standing on a long que the cashier refused to assist me because my voucher number was written on a piece of paper. I was told I can only be assisted if my reference number is reflected on the phone in a form of an sms. This came as a big surprise (mind you after queing for 30min) to me and I told the lady I have a PIN for that voucher and it surely didn't fall from the sky. The cashier still maintained the fact that she strictly works on an sms basis. I then requested to see the store manager to get clarity on this matter. The manager told me they do not accept Capitec voucher numbers written on paper because of previous ***** cases. I asked the manager how does an sms guarantee legitimacy because I can still send myself an sms from a different number! She admitted that the sms does not really guarantee if it's a ***** case or not and she assisted me in cashing out the voucher. On the 21st of Jan 2023 I visited the same store with a R150 voucher number written on a piece of paper again (because I was under the impression that the matter was resolved). I experienced the same challenge from a cashier that did not have a name tag on and refused to give her name. I requested to see the manager but I was informed that she was not present at work on that day. The acting manager was Mampho on the said date and after a lengthy debate she ended up instructing a cashier to assist me. So, Tsele's Boxer Store should really decide if they want to cashout Capitec vouchers or not. If I provide a valid reference number (whether it is reflected on a piece of paper or via sms) and PIN how is it *****? Being subjected to cashiers that can't explain themselves and lengthy explanations before I can be assisted is really unfair to me as a customer. Why is it only this store that gives such a headache to get Capitec voucher payouts? PLEASE GET YOUR HOUSE IN ORDER.