fZ
fundiswa Z
1 reviews | Active since Mar 2015
05 Sept 2023, 08:19
I bought a stove on ...
I bought a stove on Sunday at Boxer Mount Ayliff which I regret....when I want to use the stove at home it was not working and the stove was not tested at the store... unfortunately I lost the slip but I used my bank card so I have the notification message which can help to do a reprint....I went there yesterday the cashier did not even want to call the manager for me....Today I went there and I was helped by the store manager who was not even looking at me by the time I was explaining....She said there's nothing she can do...I regret buying at Boxer because now I lost my money and I will never go to that store again
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Replies (4)0
Replies (4)
Boxer Superstores's replyOfficial
05 Sept 2023, 10:05Complaint forwarded to the relevant people
Boxer Superstores's reply05 Sept 2023, 10:05
Official
Complaint forwarded to the relevant people
fZ
fundiswa Z's updateReviewer Update
06 Sept 2023, 09:54Today I received a call from the Manager Boxer superstore Mount Ayliff...She told me that they will not help I must report them wherever I want to they will not help me even if I tell them about the bank notification message they can't help me....She does not even putting the effort to help me so that I can atleast see that she is trying.....I believe the reason for a manager in the store is to solve problems that we have as customer....The stove was not even tested before I leave the store....This shows that they electrical appliances are not good....I am fine I lost my money but me and my family will never go to that store again and I want tell the world that Boxer does not have a good customer service at all.The bosses now know the treatment we receive from their stores...how come the store does not do reprint🤔
fZ
fundiswa Z's update06 Sept 2023, 09:54
Reviewer Update
Today I received a call from the Manager Boxer superstore Mount Ayliff...She told me that they will not help I must report them wherever I want to they will not help me even if I tell them about the bank notification message they can't help me....She does not even putting the effort to help me so that I can atleast see that she is trying.....I believe the reason for a manager in the store is to solve problems that we have as customer....The stove was not even tested before I leave the store....This shows that they electrical appliances are not good....I am fine I lost my money but me and my family will never go to that store again and I want tell the world that Boxer does not have a good customer service at all.The bosses now know the treatment we receive from their stores...how come the store does not do reprint🤔
fZ
fundiswa Z's updateReviewer Update
06 Sept 2023, 18:41Thank you very much to the regional manager Yanga....My problem was resolved,I am a happy customer again...Thank you so much!!!
fZ
fundiswa Z's update06 Sept 2023, 18:41
Reviewer Update
Thank you very much to the regional manager Yanga....My problem was resolved,I am a happy customer again...Thank you so much!!!
Boxer Superstores's replyOfficial
08 Sept 2023, 07:38thank you
Boxer Superstores's reply08 Sept 2023, 07:38
Official
thank you