Duped

I went to Boxer Louis Trichardt on 08 July 2023 to withdraw Standard bank instant money.on the 1st occasion I inserted the pin after the cashier punched in the withdrawal Code,the till drawer hadn't open, the Cashier said the machine shows that there is no network, we Repeated to withdraw again the cashier said machine shows that the Voucher is Reedemed, I asked her how can the voucher be redeemed when you said the machine said no network on the 1st occasion? She reffered me to the front line supervisor who took me to the Front line managers office here I waited For 20 minutes while He was on a personal telephone Call (Ignoring me a customer, I heard everything He was saying over the call I even asked him if He was on duty or at His Home) He told me that my issue will be reported to their Head office on Monday and I will be phoned. Before I left the store the fronline supervisor reguested that I give her the withdrawal number and the pin to enable them to resolve my issue, I gave her the pin. I never heard from the Frontline supervisor or the Frontline Manager, on 15 July 2023 I made a followup only to be told that there is no one to assist me, I will be phoned on Monday, today is Wednesday I was never phoned. I want my money.