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Nokuthula N

1 reviews | Active since Mar 2019

03 Mar 2022, 17:54

Dissatisfied customer

Bad service from your assistant Manager JJ I didn’t get his full name I asked him a simple question if I can exchange the Milk that I bought from the workshop at berea centre and he gave me a stinking attitude and told me that you’ll are different stores and you work with different budget so I explained to him that ohh I didn’t know that coz I’m a customer but thank you for explaining I went as far as telling him that but other retail stores do exchange items if bought from other stores for and I made an example with 1 store that I usually buy from and he was also rude and asked me that are we that store????? So instead of explaining to me in a proper and professional manner he was verrrry rude and I’m boxers regular customer I spend my hard earned money there but I don’t think I’ll be shopping with you guys please train your managers to be professional

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Replies (3)
Boxer Superstores
Boxer Superstores's reply04 Mar 2022, 08:40
Official
Morning Nokuthula, 
Thank you for getting in touch with us regarding this matter. We have escalated to Senior management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve. 
Regards
Jade - Boxer
NN
Nokuthula N's update04 Mar 2022, 23:15
Reviewer Update
Hi someone did try to contact me today but I was at work please contact me tomorrow after 5 and thank you for responding because honestly it is not like I wanted a refund I just wanted to swap the milk that I bought a few minutes ago from another boxer store I didn’t really know that you work with different budgets and all that but if he explained that to me in a friendly and professional manner I was gonna be happy but instead he decided to be rude because before we even discussed the milk matter he asked the cashier where I was and why am I blocking other customers from paying because at that time the till was closed because I somehow miss placed my debit card so I had to do cash send and withdraw from another till so that I’ll pay for my items ….. as if I am not a customer and I wasn’t going to pay mind you that I spent +R2000 at both boxer stores yesterday I’m not gonna lie I’m still ****ed and no wonder the berea branch was not packed as soldiers way your customer service sucks
Boxer Superstores
Boxer Superstores's reply08 Mar 2022, 09:20
Official
Hi Nokuthula, 
We have contacted management again for them to try get hold of you today. We most certainly want to resolve this matter as we value you as a customer! 
Regards
Jade