VG
Vanicia G

1 reviews | Active since Feb 2020

07 Jun 2022, 20:17

Dishonest management and staff

On Monday the 6th of June I went to Boxer Mitchell's Plain to buy bread and then I saw the shield was on Promotion and took 3. When I got to the till it scanned R23.99. I then told the cashier that it shows R15.99 on the shelve and went to get the ticket to show her. She called for authorization and the supervisor didn't even acknowledge us and the cashier told us she's coming now. We waited and the supervisor came back saying she can only override 1 to which I rep**** it's all on Promotion. She then left again. While waiting another gentleman came and said the manager was coming soon. We waited almost 20 minutes and I decided to go towards the office and see what's the hold up. I was told that the Manager was on a call he will attend to us soon. I went back to the till and saw the manager come out of the office and walk around to the back of the store towards the isle with the underarm. My husband then went to ask him what's the hold up and came back to me saying he's removed the ticket. I went back to the isle and the manager and the gentleman that came to me saying that I will be attend to soon was there and they were acting all surprised when I asked what happened to the other Promotion ticket and whilst talking to them another customer also asked the price and not one of them answered her. I then showed the manager a shelf edge ticket indicating the R15.99 price then the gentleman leaned forward wanting to remove the ticket just as I took the photo. I have never been disgusting as much as I was yesterday. They made me look like a lier and it goes against my morals to be dishonest.

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Replies (3)
Boxer Superstores
Boxer Superstores's reply08 Jun 2022, 12:04
Official
 Hi Vanicia Giose 

Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.  Please indicate which store this incident took place so that I  can escalate it through the correct channels . 

Regards

Pam - Boxer 
VG
Vanicia G's update29 Jun 2022, 04:05
Reviewer Update
Till to date the Manager that called me hasn't returned after he said he would, I wander where the integrity lies!!
Boxer Superstores
Boxer Superstores's reply29 Jun 2022, 12:42
Official
Hi Vanicia 

We thank you for your patience and  apologize for not getting in contact with you , our management will be in touch .