BM
Buhle M

1 reviews | Active since Feb 2018

04 Jun 2021, 14:07

Disgusted

Iv never been humiliated like this in my entire shopping life, at Boxer Senaone by a lady at Pie section.... Imagine just asking innocently being passed pie cz m at about to pay at kiosk..... She strongly proudly said No m busy with a customer, even that customer said 'aw just to pass a pie'... What irritated me the most was her click of a tongue for me yerrrrr, i cudnt fight cz i was at d que by Dr Molefe... When i was in the front i asked my Son to go ask pie he came back saying yoh the lady gave him a pie without asking wch flavor n she clicked her tongue for him aswell....i kept the slip of purchase for footage n time of the incident i need to deal with this Soweto tendency behavior straight away.... I demand a ladys apology to me and to my son for such humiliation she gave us, i feel so disgusted n ashame.. If i dont get respond from a store manager il tweet my complain

0
Replies (3)
Boxer Superstores
Boxer Superstores's reply04 Jun 2021, 14:56
Official
Afternoon Buhle, 

Thank you for coming to us with this complaint - service is like is totally unacceptable and we have already escalated this to management to contact you to resolve. We can assure you that the staff member in question will be disciplined accordingly. Please accept our sincere apologies for this convenience caused. Danvour, our manager will be in touch. 

regards 
Jade - Boxer
BM
Buhle M's update04 Jun 2021, 19:15
Reviewer Update
Thank you Jade, the Manager did call but couldn't reach me, i got voicemail. il try call him tomorrow... I really appreciate the speedy response received
Boxer Superstores
Boxer Superstores's reply07 Jun 2021, 09:30
Official
We'll ensure the manager gives you a call today :)