LM
Lebo M

1 reviews | Active since Jun 2021

26 Oct 2021, 09:47

Customer service by *

As I have said before I love shopping at boxer stores because I usually buy things in bulk. I have meeting helping and loving cashiers and I do respect that but lately it's like people are tired of working or they are forced to work, at times you find them having chats and helping us when you tell them you don't want a plastic she sells you because of not listening. And when you buy a wrong item they don't advise... At one time one lady who knew that buying the product you get something for free, she took her time and asked me to wait and she came with that free product. That was customer service. At one stage another told me when you buy 5 you get another for free at so much and she waited for me to collect the other stuff. I usually do my shopping when it's not busy because I want to move from shelf to shelf without being and disturbing anyone. Yesterday I went to buy cheese I usually buy 2 for R40, the cashier just said to me the special is finished and I took the cheese where they displayed the special items, instead of her to tell me this one is not on special but the one on special is such and such.... I only realised when I got home looking at the recent special catalogue that I would have taken the ones for on special. They are people who are willing to serve the customers are not. Just like the security members at the door all they want is to chat to people by the door when you want to pass they only ask to see your slip. Can we have serious and competent people to serve the nation or otherwise their managers should check on their people at all times.

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Replies (1)
Boxer Superstores
Boxer Superstores's reply26 Oct 2021, 11:23
Official
Hi Lebo, 
We are in receipt of your complaint and we've already escalated to management to investigate, get in touch with you and resolve this matter. Thank you for your support and we are terribly sorry for what happened. 
Regards 
Jade - Boxer

Best regards,