Concerned citizen

I am very disappointed with how you treat your customers. I'm a clinic manager who is planning something for the clinic staff and the community attending the clinic on the 30th November 2021. I wrote emails and they responded by saying I should go to the store manager nearby the clinic. I did and I was request to bring along a stamped letter which I did, then again I was told it should be accompanied by a letter from the councilor and the councilor wrote it because he is aware of the event. When I went to the Manager on Thursday he told me he called head office requesting an authorization number and he was told they have lots of requests. This is the 2 year I have been asking assistance from Boxer but not even once have they helped with anything not even 20 breads. I am wondering which requests are they talking about. Hope this finds you in order. All I am asking for is to make the Elderly attending Tladi clinic happy. TIA