LD
Lindy D

1 reviews | Active since May 2021

25 Sept 2021, 15:47

Complain

On Friday September 24 me and my sister went into the store (Middelburg Mpumalanga) to buy some of the stuff advertised on special of which we didn't find, OUT OF Stock as usual. Fine we bought few other stuff and paid pushed the trolley down and the does were already closed While the guards were still checking our slip comparing what we have on the trolley 1 of the staff members pushed a trolley down to where we are standing and the trolley hit me I turned around to check who did that apparently no one saw who pushed the trolley I insisted on seeing the footage of who exactly did that Erick Seil and Dimpho said they are checking the footage to my surprise they decided to cut the footage and only captured the trolley rolling down not showing who pushed it meaning they are hiding that person I told them if that person just said hey it was me I apologize for that it would have been enough over and done with but now the staff the management decided to be rude to us and just said "K trolley hit you so what?" The attitude in them was so bad

I am so ****ed in a way that I am suing for customer liability. From what I know a customer is always right. Only relevant people have to deal with customer complaints and queries but hey not at Boxer Middelburg Even a apology from them or Any1 from head office is no longer enough for me Being treated as if I went there to ***** and not buy irritates the hell out of me

0
Replies (1)
Boxer Superstores
Boxer Superstores's reply27 Sept 2021, 09:02
Official
Morning Lindy, We are very sorry to hear about this. We have escalated to senior management to investigate & contact you to resolve.