LM
Lindiwe M

1 reviews | Active since Mar 2023

15 Dec 2024, 16:46

Chris Hani Boxer manager is sh**

I thought I will let it pass but No! I love Boxer,they are so affordable but the manager from Boxer Chris Hani will make you hate Boxer.That lady she has no respect for a client or see value in a person.It was not a first incident where I ask for a manager to intervene but instead I got so disappointed with how I was treated.The week of Black Friday sale I was visiting the store daily to see what time each product is made available with ease.I then noticed Mac to be made available to first customers in the morning.Since I could only have enough cash on Friday then with ‘Black Friday sale’ I got to the shop nice and early 5am,was patient enough and willing to wait for them to open.As they opened at 6am everyone questioned the 2kg Mac.Only to be told it is not available,I then asked how do you run a Black Friday special n on the ‘Black Friday’ you don’t have the item.It was sad to hear people that were standing with us on the que saying they were told not to leave the store as Mac is available.I was too tired,irritable to fight or argue.Helplessly I made my way to Lesedi were a customer is valued and your shopping experience is one to treasure.Its so unfortunate that most things are accessible in Chris Hani n not Lesedi. Boxer if possible take this manager for an attitude training or have a trained customer experience manager for Chris Hani who will handle all our queries.The current manager there is a No no.

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Replies (1)
Boxer Superstores
Boxer Superstores's reply23 Dec 2024, 09:16
Official
 Thank you, we have escalated this to management to get in touch with you to resolve.