SP
Shamilla P

1 reviews | Active since May 2019

24 Apr 2023, 23:20

Boxer Umzinto falsely advertised

I am disgusted and disappointed with boxer Umzinto manger and the way he handled an issue I had . I saw the Ricoffy advertised with big R79. Price tag was hung in between 2 shelves that was packed with 750grams tins . I was excited with the special price and took a time to pay and was charged R110 . When I askd why I was that the 660gram is on special and not the 750g. It’s not my fault n I wanted it for that price because they falsely advertised. Manager was called and argued the point that it’s say 600g in small writing so I shud have checked and not looked at the eye catching price and also look at what size coffee is packed . He bluntly made me feel silly and ignored the fact that they had the wrong size coffee packed with the wrong price . This makes me very unhappy that staff do wrong work and customers has to be made a stupid . How many other older people must have taken the coffee thinking it’s R79 but was charged R110. It’s wrong . I demand feedback on this and an apology from the manager of the store

0
Replies (3)
Boxer Superstores
Boxer Superstores's reply25 Apr 2023, 09:52
Official
  Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve. 
SP
Shamilla P's update25 Apr 2023, 12:42
Reviewer Update
Thank you. The manager of boxer stores has contacted me with an apology. I was offered to come in store and purchase the coffee at the price that I saw but unfortunately I already purchased it at the same store yesterday for the price I was requested to pay. Which was R79 for 600g.
Thank you to for addressing the matter much appreciated
Boxer Superstores
Boxer Superstores's reply25 Apr 2023, 13:03
Official
Thank you for reporting this Shamilla