JT
JAMES T

1 reviews | Active since Feb 2019

05 Apr 2023, 16:19

Boxer Tembisa mall (complain not resolved)

Cashier Dispute.

James Msimango Count the words

I purchased seven items at TembisaMall on April 4th, 2023, for a total cost of R283.61. I gave the cashier R350 in cash, but I was only given R36.40 in change, according to the receipt. When I informed the supervisor at the store, she stated that I only gave the cashier R320. I am requesting that the store review the security footage to verify how much cash I gave the cashier and conduct a cash up for the cashier, Mildred Mokobodi, to determine if there was any extra cash. Additionally, I am curious why the cashier told me the items cost R320 when there was a Maq combo listed on the receipt for R99. I am concerned that the cashier deliberately withheld my change or did not apply the combo discount. Please resolve this matter promptly; otherwise, I will report it to the Consumer Act.

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Replies (1)
Boxer Superstores
Boxer Superstores's reply12 Apr 2023, 11:31
Official
   Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.