Boxer Superstores Jeppe

Don't Boxer Superstores Jeppe train their staff on customer service? I was queueing at a parcel counter between 15:00-15:18, we were told to stand in a way that allows people to pass since the parcel counter is in the passage. The queue was long and there was a lady with a toddler child and the child even almost got injured while playing with a trolley. While we were waiting in a queue, another customer came and stood where the lady told us not to stand, guess what when another customer came to collect, this boxer staff (I was told her name is Sihe, I didn't see a name tag on her, even the one who told me this name didn't have a name tag on) helped this customer. When we complained, she said she didn't know that this particular customer skipped the queue. We asked her about counters that are empty, she told us they don't have tags. When we asked her why, she said parcel counter is not her job, the person who works in a parcel counter is absent.

Does this mean that when allocate a duty to a person, they can't take responsibility for that particular duty? Don't your staff member know that the easiest thing to do when dealing with customer is to say sorry? Can you believe we asked if she won't apologize for what she just did, she didn't even bother apologizing. She just defended what she did by saying she didn't know this person skipped the queue. I even asked her if she was going to lose anything if she said sorry, she just looked at me and kept quiet.

When it was my turn to drop my parcels, she dropped my parcel. I wonder if it was a mistake or on purpose. Luckily I didn't have anything fragile in the parcels. Please teach your staff how to talk to customers and handle parcels. It's not like we leave our parcels by choice, we are forced and on top of that there is a disclaimer that you leave them at your own risk. How long does it take to replace tags that are lost? It's painful to stand in a queue waiting for other customers to come back while there are empty counters that can't be used because they don't have tags.