Boxer superstores are robbing you!

Boxer superstores are robbing you. Yesterday my husband bought 4kg Russians for R150. The bag was filled with so much ice which made us doubt there was actually 4 kgs of Russians in the bag. So we did a weigh in and there was only 3.5kg of Russians and 500g of ice. So this entire process was done whilst I recorded and I've contacted Boxer support and sent through all these videos and pictures yet their customer support sucks. Their support agents keep closing my ticket yet they claim they have escalated it. An entire business day has gone yet no1 is even bothered. They have done the wrong but expect me to go into the store to return. Why should I be inconvenienced further? I've asked simply give me my half kg Russians or the discounted price for what isn't there. I've also challenged that every bag of Russians is the same weight short of half at their store because all was filled with so much ice like the bag my husband bought. I am appalled and fuming at this insult. Boxer is such a large store yet they don't give a damn about their customers.

Boxer Superstores