CJ
Carla J

1 reviews | Active since Jan 2017

02 Oct 2018, 07:28

Boxer superstore Cleary Park

I experienced pathetic service on Saturday, 29th September. The queue was redirected by boxer staff to the 10 or less item queue. When it was my turn to pay, the cashier blew a gasket referring my mother(pensioner) who cannot stand long on her feet and myself to another queue. I told her no, she refused to help until her unapologetic manager came and told her to assist, she had such stinking attitude and her manager gave me such a dirty look. I felt so degraded and furious. The cashier did not even get up from the chair.

Heads up to the coloured male cashier that said he loves huge sales, he wanted to help us. The managers of Boxer Cleary Park can learn a thing or two about customer service from the coloured gentleman.

I will never support Boxer Cleary Park again, will rather use Shoprite and PnP. Just by telling my FAM and friends, they also decided not to support.

This is how our local stores get closed by *********** and non friendly staff, especially the managers.

I know customer satisfaction, as I work in the service industry.

0
Replies (2)
Boxer Superstores
Boxer Superstores's reply02 Oct 2018, 08:11
Official

Good Morning Carla,

Thank you for your email to us and firstly we would like to apologise for the inconvenience caused at our Cleary Park store. I've already forwarded to the Regional Manager, Shaun Oberholzer for him to investigate and he will be in touch with you during the course of the day.

Regards

Jade Skinner - Boxer Customer Careline Supervisor

Boxer Superstores
Boxer Superstores's reply09 Sept 2020, 10:42
Official
Morning Carla, 

No problem at all. I will pass your message onto Carlynn who handles this side of the business and get her to contact you or reach out to the stores in PE to see if they are in a position to assist. It all depends on the budgets they have available. 

Regards 
Jade