Boxer Superstore Bergville, Pathetic.

Bergville Branch: On Saturday, 15 January 2021, I sent an employee of mine to purchase 15 loaves of bread. Upon reaching the cashier to make payment for the bread, the cashier refused to process the transaction saying that an order needed to be placed for purchasing so many loaves of bread. This was not the case previously. I tried contacting the store manager to find out about the supposed policy but could not get a hold of the manager. I called the customer care line and the consultant too tried contacting the store but failed to get a hold of anyone. I have been to the store previously and there is no signage indicating such a policy or a limitation on the number of loaves of bread a customer can purchase.

I find it completely astounding that a business would rather lose a customer and business, instead of making a sale; and that customer service leaves much to be desired.