Boxer stores with selfish and bad customer service .

I wouldn't advise any customer to register for boxer rewards card. I've got the boxer app on my cellphone and a voucher but I can't find list my phone card. When I want to use the voucher, I'm told that I can't use my voucher because I don't have the card and when I show them the card on the app they say they can't use that card. I the requested for a new card and I was told that they can't move my voucher to my new card, Yesterday I spent R4500 purchasing liquor and groceries and the cashier use my cellphone number for the rewards program but amazing when I get home want to use my voucher for the I'm told that it's linked to my card I need the physical card to swipe when I give them my phone to scan my card barcode they say I can't send it . My biggest consern about this matter is the is boxer is very selfish and don't care about their customers and don't think of what is convinient for their own customers . At least there should be a card replacement for the option to which allows the customer to move with their vouchers . To me this means that boxer want the customer to forfeit the voucher and gain it back . Regardless of the voucher amount but it's not fair me as the client .