MM
Mbali M

1 reviews | Active since Jun 2017

21 May 2020, 12:57

Boxer stores Trade route mall Lenasia

I was at Boxer stores Trade route mall to collect a plastic of groceries that I had forgotten yesterday. The stuff members were rude. We were attended by Selemane a security guard who had attitide, and he even asked me that who was packing my plastic and asked me how is it that we forgot the plastic, Whereas it was a stuff member who packed my plastic not me. I am so ****ed at the service here. The stuff members acted as though they didn't care. I was there for more than an hour to collect just a mere plastic. one item mince meat was short, i even asked them to make it the exact amount, they told me they cant i did not get value for my money.

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Replies (1)
Boxer Superstores
Boxer Superstores's reply21 May 2020, 13:20
Official
Hi Mbali, 
We are very sad to hear of this poor service by our security at our store. This is not how Boxer treats their customers and the security company is giving us a bad name, as is the staff member who assisted you. We will get to the bottom of this and resolve. 
Sorry for the bad experience at our store. 
We will be in touch. 
Regards
Jade
Boxer Customer Care