MD
Mpendulo D

1 reviews | Active since Feb 2018

24 Mar 2023, 14:46

Boxer **** Service

This store clearly knows nothing about Customer Service and how to manage their money in their tills property. I have been to 3 consecutive tills which all had long queues. I was trying to purchase something for R10 with a R100 but I was advised by 3 different tills that they do not have change to give me back. I was also told to go to another store and purchase the OTT voucher if I had an issue with waiting in another queue to ask if the next cashier had change because what I was trying to purchase cost a meer R10. So since they all couldn't help me I had to go to another store that has change which happens to be ShopRite. You will not see any of my family members, colleagues and anyone affiliate to me shopping at that store because your service is ****. It's not the first time and thats my issue.

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Replies (1)
Boxer Superstores
Boxer Superstores's reply24 Mar 2023, 16:26
Official
  Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.