Boxer Senaoane HORRIBLE Customer Service

It is always unpleasant to do shopping at Boxer Senaoane, especially when it comes to cashiers, they don’t Greet customers, don’t ask if you have a Boxer Rewards card, to top it all, they’ll be having chit chats with the packers (personal chats) that are not even work related, the cashier doesn’t smile and all they know and to ask is “Plastic” you don’t even know what they mean by that “if you want a plastic bag or you have your own plastic bag”. And with today’s incident it’s always with Kwanele Nkabinde, she’s always having chats with packers, she didn’t greet, didn’t ask for a Boxer rewards card, then after paying she moves away from her till and speaks to colleagues, I had to ask her for my till slip, cause you can’t even leave the store without your till slip.

I don’t know if the cashiers get trained on how to treat customers or do they even know what customer service means… and I have to say that this behaviour won’t stop cause Supervisors and Managers of the store allow it, there’s no disciplinary action that happens when we complain about such, forgetting that we spend our hard earned money in the store. Boxer you really need to invest on Mystery Shoppers that will get to see all the nonsense that happens in your stores… cashiers are the last face value of the business and it isn’t good for customers to leave the store with a bitter taste.

The last time I complained a manager told me or asked me to say not to do online reviews on their store cause it puts the workers jobs at risk, yet they not doing anything about the behavior and their bad customer service in the store.

There’s nothing difficult with greeting with a smile, asking for a Boxer’s rewards card and to ask if you want a plastic bag or not, then finally, thank you, enjoy your day. Such complaints wouldn’t even be here…

And I also have to give Credit where it’s due, there’s a cashier polite and always greets with a smile and asks nicely the method of payment and says Thank you her name is “Londiwe” she gives good customer service.

Thank you.