SN
Sandile N

1 reviews | Active since Apr 2020

09 Apr 2020, 16:41

Boxer misleading catelogu

I sent a friend to ELUKWATINI boxer super store to buy me 4 * 2litter Boxer full cream Maas with R 40.00 as advertised in their Boxer sale catalogue 09/04/2020 -22/04/2020. They gave him only two products with that R 40.00 rather than four products. I asked him to go back there with the catalogue to ask for the other two products, but they told him that I must come to them myself. When I get there I was expecting that they will give me my two more products, but instead the manager told me that it was not their problem, the mistake was made by someone working for Sowetan. Their top management is aware of it and they can not do anything about it. They have their own rectified catalogue with the cashiers. I was very embarrassed and hurt at the same time because I was buying the products for three of my orphan neighbors and one for my self at-home so we could at least have some thing for the rest of the lock down period. Now I don't know who to give and not to. Their catalogue was misleading, I would have made quotations in different shops and I might have saved few cents or bought soothing else which was going to be enough for all of us. Sad Sandile

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Replies (4)
Boxer Superstores
Boxer Superstores's reply09 Apr 2020, 17:01
Official
Afternoon Sandile, 
We are in receipt of your complaint and have already escalated it to management to investigate. Someone will be in touch to assist you in resolving these issues. 
Regards
Jade
Boxer Customer Care
SN
Sandile N's update09 Apr 2020, 17:07
Reviewer Update
Thanks,
I am looking forward to hearing from you soon
SN
Sandile N's update10 Apr 2020, 17:26
Reviewer Update
Thank you very much to HelloPeter team, Boxer management for give attention to my request. I received a call from ELUKWATINI Boxer Super Store who called me and asked me to visit the shop. When I get there he gave me the product as per my request. You would have seen the phases of my neighbors when I was handing over the products it was like I was providing great relief to their lives. I also felt very relieved to know that I managed to make a difference with the little that I had. Thank you once more.
Happy Sandile
Boxer Superstores
Boxer Superstores's reply11 Apr 2020, 08:04
Official
Thank you for letting us know Sandile! :) Hope you and your neighbours have a great Saturday! :)