BOXER LIQUOR CUSTOMER SERVICE SUCKS!!!

Dear Boxer Customer Service Team

I write this email, I'm still parked in front of Boxer liquor store Protea Glen, Sizwe shopping centre.

I came here today, I parked in front of the door at 16:45 PM. Got out of my vehicle and at I came to the door there were 2 males standing by the door. I greeted and asked if they were still open or not. They answered telling me they were told to wait for the number of customers inside to reduce, then they would let us in.

We waited as advised. The number of people kept on growing behind us. And everyone who came asked if they were still open or not. We answered, telling them to wait in the queue with us as the number was reducing inside.

There was Boxer staff by the door standing with security. Teboho , Pitso and Mangaliso. Teboho kept on addressing us, telling us to wait (I have a video recording of that, should you wish to see it)

Then all of a sudden Teboho leaves through the staff exit, leaving Pitso and security, the cashiers were packing to cash up. We started now asking Pitso questions " Why did you tell us to wait?" Hes response was "Did I say you can wait?"

The level of incompetence from Pitso as a manager is very disturbing. As a manager of the Boxer liquor store, he should have came to the door to address stakeholders that the store is closed before 5 for what ever reason, instead he allows his colleague to address us in his presences. Making us fools. Is that how you see black people as Boxer staff, do you see *****s when we shop at your stores. You see barbarians when you look at us? Is that the reason why you only have stores in the townships? Just asking, topic for another day

I have never came across so much disrespect from a manager and his staff. His staff just does as they please, coming and going like its they ****a shop. Unprofessionalism 100%

Apparently Boxer liquor was closed before 5, if your cameras are working you will see footage. When we came across Mangaliso inside the supermarket he told us. They were given a directive from Njabulo Zuma to close before 5 because closing at exactly 5 will compromise their liquor license. When we requested for customer care email address he claimed he didnt know it. Thanks to Beaulah who gave us the email address without excuses. Shocking because stores like your Pick n Pay close exactly 5 or whatever time as per the notice.