Boxer employee with bad attitude

I wanted to share an unfortunate experience I had at one of your Boxer stores at Thabong,Welkom, Freestate on the 2 October 2023 between 14:45 and 15:00. As a loyal customer, I believe it's important to bring this matter to your attention, especially given my previous attempts to address it through other channels.

On a recent visit to one of your stores, my fiancée and I encountered an incident that left us deeply disappointed and disheartened. As we entered the store, I led the way with my fiancée following behind me. We were making our way towards the refrigerators when we encountered an employee who was blocking our path. He appeared to be fixated on me simply because I was walking at the front.

Approaching him politely, I requested that he make way for us so we could access the refrigerators. To our surprise, he responded by raising his voice, suggesting that we simply walk over the pallets to reach our destination. This not only struck us as disrespectful but also potentially dangerous, as walking on pallets could lead to accidents.

I inquired about the situation calmly, as he had already created a path for us. However, he continued to yell and treated us with an attitude more commonly expected in a tavern than a retail store. As someone who deeply respects the hard work that retail employees put in every day, I was taken aback by this unwarranted disrespect.

I firmly believe that customer feedback is essential for the continuous improvement of any business, and I genuinely hope that Boxer values its customers' experiences. I had initially laid a complaint with the store's floor manager, but regrettably, I received no response. I subsequently escalated the matter to your head office, which assured me of an investigation but did not respond promptly or provide any resolution.

I kindly urge Boxer to take this matter seriously and investigate the incident thoroughly. I believe that the store's CCTV footage can serve as evidence to mediate the situation objectively. I emphasize that I am a customer who never seeks to cause trouble for employees; rather, I greatly respect their work. However, I cannot accept being disrespected or treated poorly when I've done nothing to warrant such behaviour.