Boxer, Cleary Park 5Kg Goldi Chicken

I'm totally livid with the service I got from Boxer Cleary Park, Gqeberha, I bought a 5Kg GoldiIQ chicken on the 31st of December 2024 at 14:30 when i got home just before putting in the freezer I noticed that it's not fresh, full of ice...I could not go back to the store same day it was to late, but following day 1 of January 2025 early morning I had my bro in law return the 5kg, they responded with a note at the back of the invoice "they only return perishables within 30 mins of purchase" where have you heard of such, should customers be treated this way? If you buy unfresh goods you are not allowed to return it within 24hrs... I was onto their customer service but it dragged until today 3 January 2025 imagine I have to keep potential unfresh perishables in my freezer , what about possible contamination? I will never shop at Boxer again. I will encourage all not to shop there if customers are treated in this way Joy