bad treatment fro Boxer

On the 21 of December 2018 i went to Boxer in KZN KwaNongoma Time was around 14:00 to 16:00 if i am not mistaken as i was coming from JHB. when i got in the shop i had my hand bag in it i had Gentle magic ,Toppers Biscuits and penty lines when i was about to pay i realized that i didn't show the security at the door , i then went to the security and left my grosser with my sister in the ques when i got to the security i explained to him that i forgot to declare the goods ,he sent me to store the manager , the manager that was working on that day then told me to pay for them i requested that we go to control room to view cameras she that said Boxers cameras doesn't capture everything in the shop .I had to give my sister my card to pay for my grosser and also wait again to pay for the two. My Question is that how many customers get treated like i was and also why would boxer investing on cameras that doesn't give them the view of everything happening in the shop. I was embarrassed told that they are trying to help me because i am the one who came with the goods in the shop

Thank you