BAD SERVICE ON CASH BACK

Good morning, I requested for a cash back from a till the lady who was assisting me said she does not have R200 and she referred me to her neighbor Masingita, luckily her drawer was open and I could see what's inside. She looked at me and said I don't have money, I was shocked, surprised that I can see that she's got more than R600, and I said I only want R200, she repeated herself I said I don't have money. The frustration I had is beyond, and I asked her so what is inside this drawer because I saw money and she said(angazi uboneni) I don't know what you saw. Didn't I die of anger and felt stupid. I asked her how much does she need to have for her float? she could not answer me. The lady who first assisted me called me said mommy come I will assist you, and she apologized on behalf of Masingita, said she is still new. I told her being new or still training does not give you a right to be rude. Masingita did not even show any remorse of what she did it was just Sunday morning and everything was just fine. She was working in till number 4 and it was around 12:00noon. I am very disappointed with, I even told her I once worked as a cashier at Hyperama I know how to work with customers, she must not think she can just do as she wishes and think people will be impressed with her behavior, Masingita must work at the back store not in front, she does not even have a smile. friendly face. My wish as a write this review is for her to get more training and be reprimanded so that she can see the seriousness of helping customer fairly and stop this hooligans' attitude of hers. There are so many people who are looking for an opportunity that she was given and she is misusing it. Lastly may the cashiers understand that when we ask for a cash back it is not a loan that they can just decline, if I was them I would not mind to give customers cash back in order for cash out time, will be very quick and go home earlier, instead of counting lot of money. Thank you.