Bad service

*Subject:* Complaint: Poor Customer Service & Refusal of Cash Back at Boxer Soldiers Way, Durban

Dear Boxer Customer Care Team,

I am writing to complain about the service I received yesterday, 9 May 2026, at approximately 12:00pm at Boxer Superstores Soldiers Way, Durban.

I requested cash back at the till from cashier Sindiswa. I have a bank card but chose cash back to avoid ATM fees, which is a service Boxer advertises. Sindiswa asked why I did not use the ATM and then said she did not have cash, with a negative attitude. This is not the first time I have experienced poor service at this branch.

The lady who usually helps me, even when there is no float, was on her lunch break. I forgot her name, but she always does her best to assist customers by getting cash from other tellers.

I am also concerned about the new supervisor who has replaced the previous one. She undermined cashiers in front of customers and kept threatening to fire them. That is not professional. She is good at making promises but she does not show respect to staff or customers. Management at this branch also has attitude.

Boxer implements cash back at till to help customers avoid ATM charges. If your staff will give customers attitude for using it, then there is no point offering the service. Please train your staff on customer service and respect. We as customers know our rights and we deserve to be treated with dignity.

I shop at Boxer because of convenience and service. Please investigate this matter and get back to me on steps you will take to improve staff conduct at this branch.

My contact number: [***] My email: [***]

Kind regards, Siziwe Yeki