bad service

@ Boxer superstores I would like to report Boxer at Umlazi Station, there was a transaction made with my Capitec account on the 31st of December 2025. I went there on the 31st however I used my ABSA account, I went to Boxer around the 6th of Jan to report this matter to the manager, he requested a bank statement and requested that I check the time for the transaction on my app so that they will check on their CCTV, I did that on that same week. He advised that since it's busy days for SASSA grant payouts may I please come the following day, well I didn't go the following day I gave him 2/3 days. I went there after work and he said he is sorry he's been busy, I've been going there every week it's either he's not available or he will say he didn't get time to check the CCTV. So I went there last week the security said the manager is not available, I requested for the assistant manager, told him my story. He took my number and today I just received a voice note from whatsapp that he sent yesterday afternoon, he is saying the manager said the CCTV is no longer available. How is that possible? Please assist because this is not being professional and I'm not happy with the outcome.