bad service

I am disappointed in the parcel counter policy I was at vosloorus boxer where I bought a few items and went back with my cousin. I went to the parcel counter where I was told I should enter the store with my parcels as I cannot leave goods bought at boxer, to my surprise that the security rudely told me I should leave my parcel in a basket at the door when entering the store. with attitude saying I should come to him when I was told I can enter the store please be clear as I do work with clients and customer service is the most important thing unless if you employ people who think they are doing people at the location a favour as they aren't. every customer has a choice to shop elsewhere and if your stuff keep mistreating clients you will surely loose business it doesn't matter the location be clear if there is a parcel counter assist client keep their goods there no matter where they bought you cannot expect someone to leave their goods at the door with one security guard watching it fix your policies as I was really disappointed as much as boxer is 5 minutes away from my house I'd rather take a taxi to shop somewhere where I will be treated with respect and not be made to feel like I am stupid