LM
Lungiswa M

1 reviews | Active since Apr 2019

23 Apr 2019, 15:17

Bad customer service ever

I went to check my Lotto and Powerball tickets at Boxer Siteb, the service that i have received was disgusting from the cashier that was there. Immediately when I gave her my tickets she lifted her nose and never responded when we were greeting as well, i was with my husband. We asked her to start helping another guy who was after us because he had two tickets to check, she just looked at us with that bad attitude of hers and continue doing whay she was doing, she let the guy stood there for long busy doing our tickets. There was one ticket that did not scan she gave back to us and say this is not scanning, then i have asked her what should you do if its not scanning, she looked at me and say I DON'T KNOW?. We stood there and she was busy packing her slips saying nothing up until she decided to ask from the college who was sitting next to her. The college did not answer she just kindly stood up and punch the ticket manually?. She took her time again to continue checking other tickets after that she told us not to keep our tickets again?. So unfortunately there was not name tag, she was just wearing red t-shirt and jeans. It was around 1pm or 2pm not really sure, but the service thay i have received from her was bad. I won't go and shop to any boxer store, She spoiled my day I was never disrespect like that by the cashier.

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Replies (4)
Boxer Superstores
Boxer Superstores's reply23 Apr 2019, 15:42
Official
 Hi Lungiswa, thank you for coming to us and we can only apologise on behalf of the management at our Nonkqubela store. We have already escalated your complaint to the management team for them to investigate, get in touch with your and trust they will resolve this to your satisfaction. Regards
LM
Lungiswa M's update23 Apr 2019, 16:35
Reviewer Update
I will be waiting and this happened yesterday on the 22 April 2019
LM
Lungiswa M's update30 Apr 2019, 10:12
Reviewer Update
I have received a call from Boxer Nonkqubela branch, as the complaint was escalated to them, the lady called Dudu was calling me each and every day and also someone called me from their head office?. The cashier decided to resign after she was confronted. All i can say i was so satisfied about their follow up towards my complaint, thumbs up? boxer you have wiped the feeling I had about your service that was ruined by one person
Boxer Superstores
Boxer Superstores's reply30 Apr 2019, 10:30
Official
Morning Lungiswa, thank you for taking the time to write back to us and let us know that your complaint was handled to your satisfaction. We thank you for your support. Have a great rest of your week. Regards