Bad customer service

I'm not happy with Boxer in Port shepston (sunflower). They have placed parasites (amapara) outside their store who takes are meant to push the customer's trolley to the rank, then they charge you whatever amount they feel like charging you. Under normal circumstances a customer is allowed to take the trolley and leave it at the rank, then the guys who work for that store would come and fetch it......that's not the case with this store. I mean they don't care about our safety as customers, expecting us to give our groceries to those dirty parasites, who'll end up running away with them or with our bags. That's a very bad customer service, I wish they could change this.