BAD, BAD, BAD SERVICE BECOMING APPALLING SERVICE

I had to make many attempts to find a phone number for the Centani branch, I was finally given the manager, Athi's, cell number by the head office. I dealt with him on some purchases I wanted to make, mostly the specials they were offering on their catalogue. I was referred to his sales manager Abongile eventually. What with a lack of decent communication, and inability to produce a correct invoice and unprofessionalism, I ended up not receiving my goods even though I EFT'd the funds to the company on the Thursday, sent my truck to pick up the load on Friday and was still told my goods could not be loaded. I then cancelled my order and asked for a refund. I spoke to Kyle at head office who assured me my money was safe and he would refund it first thing Monday morning, this did not happen so I phoned and spoke to Neelan, he asked for some documentation to prove my claim, I sent it to him and asked for proof of payment in reply. This never happened, I sent another e-mail and he responded saying he was in the process of refunded me. I received no proof of payment and to date no refund. This is bad service becoming rotten service. My next step is the NCR and then my lawyer, I don't put up with such nonsense.This country is full of bad service because people put up with it, we need zero tolerance on bad service if we are ever to fix this malady.