Bad attitude by staff

On 22 January 2018 I went to Stanger Boxer Superstores to request a donation for an ECD Centre. I was told that they only fund 2organisations in a month so they have already funded the two for the month of January. I was told to come back at the beginning of February. On the 1st February 2018 I went there again, I was at the shop by 7:30am. I was assisted by Mr Majozi who explained to me that the Manager that is responsible for donations is not at work and will only be available on the 5th and he advised me to leave my letter and a copy of NPO certificate with him so that when the Manager comes back he will forward my documents to her and I will receive a Call from the shop with an outcome for my request. On Monday the 5th February 2018 I contacted the shop and explained the reason for my call and the lady who answered the phone told me that the Manager is not back yet she will only be back on Thursday 8th February 2018, they had made a mistake and said she will be back on monday, she also promised that once she comes back they will contact me.

Today 9th February 2018 I canotacted the shop again to follow up on my request.I explained to the lady who answered the phone my reasons for calling. She said I should come to the shop, because they don't entertain phone calls regarding requests for donations. I explained to her more than 3times that I'm calling because I was told to do so and already my documents are at the shop. She was rude to me and i requested to speak to the Manager she told me to hold and she said she was transferring my call to the manager, but the call was dropped. I called again immediately and requested to speak to the Manager, I was expecting an apology for dropping my call but she didn't. I spoke to the Manager and explained the reason for my call, her reaponse was " We are not taking any requests for donations, we have more than enough requests that we are still busy going through". I was surprised because on 22 January I was told by Boxer employee who assisted me, that you have to come to the shop personally to request for a donation they don't accept applications you have to come at the beginning of the month and you get the outcome for your request while you are there at the shop. I asked her how come they work for the same shop but they are all telling me different stories regarding donations. She said " well I don't know but I'm the shop manager, I'm telling you this right now so don't come to me with your stories, I'm telling you we don't accept requests for donations I have enough I'm dealing with right now". She was so rude to me, its so disappointing. I can't force them to give donations but at least have some respect for customers. I was asking because I'm now confused as to how come I'm getting 3 different stories at the same shop. At least I was expecting an apology from the Manager about the wrong information her staff members gave me and for wasting my petrol for trips from Mandeni to Stanger and phone calls making a follow up on my request but she was plain rude and told me she the store manager. I told her I will escalate this matter because of the way she's treating me, she said its fine I can do whatever I feel like. I asked for her name but she didn't give me her name but when I was calling while she was on leave i think they said her name is Shelly or something. I'm so dissapointed at the way boxer treats customers.