EM
Enika M

1 reviews | Active since Oct 2023

16 Oct 2023, 18:25

Angry shopper mom

I'm so mad and angry at da some time just went to boxer (tswelopele) I was with my daughter,after entering da security lady told my daughter that she can't enter as she is wearing pj's and my daughter called me back and told me that,that's when I told that lady that she is not wearing pj's and those are jst sweat pants but she kept on saying that is and then there was back and fourth and I told that lady that I would not allow my daughter to go around in pj's,that's when she said she is calling someone to tell us to leave the store,and indeed she called some guy by the name of kholo and he said arrogantly that my daughter has to leave the store.and I tried telling him that what they think is pj's its not. Truth be told my daughter was not wearing a pj pant she was wearing a sweat pants. The manor in which this was handled it was not on.what happend to customer service really

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Replies (1)
Boxer Superstores
Boxer Superstores's reply17 Oct 2023, 08:13
Official
     Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve. 
regards
Boxer