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Dalindyebo N

1 reviews | Active since Nov 2019

24 Nov 2022, 12:08

Abusive security and manager at boxer protea glen

Went shopping for bread at boxer Protea Glen. After paying and making may way out the shop didn't feel like standing in another que just so my slip can be singed, I walked out. I had not bought a shopping so I had three loafs in on hand slip and change in another. A security guard at the door put out his hand and called out slip I looked back and continued to walk away. He then reached out and grabbed my hand pulling me backwards. I stopped and asked him to let go, he then started grabbing on my walkie talkie when i refused he grabbed my hand. Apon approaching the manager a guy named Welcome tried to assist only to belittle and humiliate me stating its law for the security to forcefully go through our parcels. i eventually got the manager who himself told me if i feel that this is wrong i should shop elsewhere. this is worrying because this is not the first this has been brought to light, yet we still suffer as if we are ********* when we are clients how does a security manhandle a person for the manager to force him to apologise should we stop buying from locally because we afraid of being bul**** in our own communities for spending our money

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Replies (1)
Boxer Superstores
Boxer Superstores's reply29 Nov 2022, 12:32
Official
Hi Dalindyebo, Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve. 
Regards
Jade - Boxer
ps: apologies for the late response, we've been unable to access our Hello Peter account.