Poor after-sales service from Bounceking

I sent an enquiry on their website and received an email on 20 January 2021 asking me for specifics about the part for my trampoline. I sent a reply back the same day. After a few days I contacted them to find out why I haven't received a response yet and was told that their systems were offline and the next time I made an enquiry was told that they had loadshedding. I was promised a response the same day. I am still waiting. On 29 January 2021 I phoned and asked to speak to a supervisor and was told that she is working from home and can't be reached by telephone but I can send her an email. I am also still waiting on a response from her. I haven't even received a quote yet. I really don't know how people do business with them. You buy an expensive trampoline but when it breaks, you are not able to fix it! If we had a local supplier I would have had a part already. My son has not been able to use the trampoline since 20 January and it is now standing in our backyard gathering dust! My advise is: don't buy a Bounceking trampoline.