Bounceking bad after service

I bought a Bounceking trampoline from Makro, last year October I wanted to order replacement parts which Makro doesn't sell so I contacted Bounceking directly. Spoke to Monte and Leony on several occasions where they rep**** they do have the parts. I requested a quotation in order to pay and order, but till today nothing, no responses on phone or via email although I keep on following up. I am so disappointed in Bounceking non after service.