Poor client handling during discharge – Monte Vista branch

We recently had our dog admitted and treated through CitiVet (Monte Vista branch).

After reviewing the invoice at home, I can confirm that the final amount was in line with the estimate provided. The concern is not the billing itself, but how the situation was handled at discharge.

At the time, we were confused about how the total was calculated in relation to the deposit already paid. Instead of being calmly guided through a clear breakdown of total vs paid vs outstanding, I was interrupted while trying to understand the figures, which created unnecessary pressure and escalated the situation.

As I was leaving, I was told to report the practice and a card was waved at me in a manner that felt dismissive and confrontational, rather than helpful or professional.

This feedback is not about disputing the bill, but about the lack of professionalism and the way the situation was handled.