Worst service received from Washington under Sandton branch

Worst service ever received; they don’t think of a child’s mental health. My child was registered last year with Randburg branch for BSLP, we were advised that if she completes and passes all modules, she will be able to register for HR higher certificate this year and they won’t be need of her to complete some of the modules already completed under BSLP. This year I decided to transfer her to Sandton Branch (as we live in the area to cut on transport) where I’m not happy with the advice I am receiving from Washington Kaseke. Everything we were advised from Randburg branch changed as I spoke to Washington, he advised my child must complete first the 4 modules for semester A. My child only received 3 modules which she has passed, (not my mistake but Sandton branch’s mistake). Semester B has 3 modules that she already completed last year. Today I have received an email from Washington stating that my child will not be able to complete a higher certificate in HR this year as they have restrictions on the maximum number of credits allowed per semester, stating that I will have to register her for 2 modules next year. This is very unfair and annoying at the same time; my child was happy studying hard knowing she is completing her higher certificate this year. I regret getting a transfer from Randburg branch as they seemed to be more professional. Can I please be contacted on email by Boston registry office.