Textbooks and colcampus

My daughter Zanele Lethabo Mashiloane has still not received her textbooks and her colcampus is not on. We were promised that she will receive an sms yesterday or latest today, but nothing came through. Her forms are in oder and the school fees deposit was paid in the beginning of February. Some students are busy with assignments which are due on the 31st of March. I don't understand what the hold.up is!!!