Student needs not catered for

I am a student at the Arcadia Campus and this year was my first time doing distance learning. For such a reputable college I am disappointed with the service I received as a student. For the money that was paid for my tuition I thought I would be happy with the service. When you do not understand and try to reach out to the lecturers you get no answer or assistance. I remember when my student aid have not paid my fees, I used to get calls and emails everyday asking when will the payment be made. But as soon as the payment was made the mails and calls stopped. I wish the way they cared about their money they cared about their students academic performance. The lecturers are not involved nor concerned all they do is just send weekly tasks and solutions and that's that. if you do not understand its up you, google and your textbooks. I am even considering changing and going to a different university.