Service as a student from Boston is dissapointing.

So being a 1st time student studying, I app**** to study business management through Boston city campus maponya mall, I have sub ed and my work pays for me to study, so as being new I had no idea that each year has 2 semesters I learnt about that the day I went to collect my textbooks at maponya mall, I asked will this be all the books I need to study for the next year and was advised yes it is, (keep in mind this is semester A) so fast forward ahead semester A was done, so semester B began and as I was studying wont I realize that I dont have books for these new subjects, all because I was never advised by my student advisor whom is unbelievable and has an attitude that I need to come get other books, So to get my books they sent it to boston braamfontein for me to collect, the lady called me and sked me do I have my computer literacy book to which yes I do have that book, she did not advise me that computer literacy and computer literacy advanced are 2 different books, so as not knowing when asked I said yes I have the computer lit book, now while doing my semester B and trying to study a part I don't understand I find out I never got the book, I advised them that I do not have the book, the lady calls me with attitude telling me I know what I'm doing and all this nonsense when they messed up and didn't supply me with my relevant books, we all human and make mistakes a simple sorry we will get it sorted would be sufficient but she represents boston with an attitude, word spreads about the service people receive and then from losing 1 customer to losing 10 to losing 100, it all starts with a chain reaction because of a bad seed, I signed for my books yet there is no signature that I received computer literacy advanced.