Refund from Boston College.

I contacted Boston College Cape Town in January asking for the Bookkeeping certificate. I was told to pay R150, on the 16 Jan 2025 I made the payment and sent the proof of payment on the very same day Brandon from Boston called me to say " I need to request the certificate from ICB " I did understand and he asked me to send my banking details for the refund of which I Didi the very same day. I waited but on the 4th of February I send an email to Brandon asking for my refund his response was " trust you are well.

I will forward your email to accounts and follow up as to why the refund has not been done yet as I did make the request for it". On the 5th I received an email from Nicoleen "Dear Cheryl, I trust that you well. Please can you forward me the POP for the R150.00 together with a clear copy of your ID.". The very same day I did send and she rep**** " I kept calling I will be told by the receptionist they are on lunch and no one bothers to call me back.On the 11th February I called and the lady who answered the phone said they are on lunch and I must wait 7 days for my refund I asked her since from the 16th Jan waiting she said yes you must wait and nobody called me or emailed me of which I assume now the case was Nicolene who should be updating me. I have submitted everything they need!

Please help to get my refund