Poor and negligent service.

<p>In January 2010, i enrolled my daughter with this Business College for a diploma in Travel & Tourism, she did several modules with them until 2014, for a course which was supposed to have completed in three years time (3), but she could not due to severe eyesight challenges and i had to sick specialised Optometric treatments and obtained special imported assistance in vain. My challenge began with the College in around November 2015, where i contacted the manager of the programme and requested for an Official Transcript of my daughter's academic performance to date since she is now compelled to look for a income and further her education later.</p> <p>I can't believe that it has taken the College six months to produce this piece of information which is available to them at their finger tips. My daughter has had to lose three job opportunities due to this poor service delivery and i wonder if she is still going to be able to find another one during these difficult economic times. It is only today when i call the manager who has now moved to Rustenberg that i learn that the Official Transcript is available from the manager who have all my contacts details and who undertook to contact me after more than three visits to her office. When i went to their offices in Braamfontein she just looked at me and went back to her office and called the receptionist through the phone and told her to give me my daughter's Transcript without having the audacity to even apologise for the inconvinience caused or an explanation of why the Transcript took so long. This from the institution of higher learning teaching our children good and ethical business s****s is totally unacceptable by any standards. I hope the management of the institution will attend to this lacklustre performance from their staff there and remind them that as parents we don't go to the institution because we have nothing to do and they are not doing anyone a favour by rendering a good service to the public out there.</p>