Exam fee refund

<p>On the 18th January 2017 I enquired at Boston City Campuses' Pretoria North branch telephonically as to wether I could book my Cisco Switching exam directly with them instead of doing it on-line. The administrator told me that I should come to their campus to make the payment, on arrival I was given the bank details and told to deposit the money in their Standard bank account. I deposited the amount of R3250 and filled in a form to book the exam. the next day the administrator wrote me an email saying they only catered for CCNA exams and not Cisco Switching, I then asked for a refund and was told to write a letter explaining why I needed a refund. I submitted the letter and the proof of payment by email ,The administrator then send\t the documents to their Head Office on the 24th January. On the 27th I phoned in for an update and she told me that she had not heard from Head Office. On the 2nd February I called their Head Office, I was told that my bank details had a long account number and they did not make payments into credit cards , I provided them with the ABSA account number ,The lady told me to expect payment the next week. On the morning of the 9th February I called the Head Office and the same lady said she was going to find out from the person who was supposed to authorize the refund and she will call me back. later in the afternoon I called her again and she said she was unable to get hold of the person to authorize the refund. Sinki Mantome ... ********** 577</p>