DISAPPOINTING EXPERIENCE

I'm extremely disappointed with the service I received from Boston City Campus. Due to an administrative error, my student status was incorrectly changed from full time to part time, resulting in an extended study duration. This mistake has caused me undue stress.

What's even more concerning is the poor communication from the college. The student advisor admitted that they simply assumed I knew the difference between part time and full time status, despite never explicitly informing me. They failed to communicate that taking 6 modules would affect my student status, leaving me unaware of the implications.

To make matters worse, the degree I took was supposed to be a 3 year program. However, due to this error, what was supposed to be my final year this year has now become my 3rd out of 5 years. I had no choice but to accept this, as I didn't budget for taking additional subjects that would make me finish earlier. Now I have to just deal with the consequences of THEIR mistake.

Furthermore, I paid my USAF fee on March 1st 2023, and provided proof of payment. The student advisor then rep**** with "thank you will send it through to the financial department". However, two years later, there's claims that their financial department cannot find any record of my payment. This is unacceptable and poor record keeping.

I've really enjoyed my studies at Boston, but now it's just become disappointing and I wouldn't recommend this college to anyone.

I hope that Boston city campus takes immediate action to improve their communication & problem solving skills, taking accountability, rectifying these issues and provide better service to their students.